Before your appointment

  • Please fill out the mandatory COVID-19 symptom screening survey the day before every appointment
  • Please complete the online consent form & liability waiver before your first appointment (or first since COVID)

Things to note

We're committed to keeping our therapists and patients as safe as possible

  • Please cancel your appointment if you have any symptoms of illness or have been recently exposed to COVID
    • We will not charge cancelation fees for cancellations due to COVID concerns
  • You're required to wear a mask to and during your appointment. We can provide a mask for your use.
  • You'll be required to wait in the hall until your RMT comes to get you at your treatment time

At your appointment

We are continuing our COVID protocols

  • You will be required to wear your mask at Serenity Therapeutic Massage
  • Sanitize your hands immediately upon entering the clinic and and after your appointment
  • Know that we will conduct the screening survey again in person. Based on our risk assessment, we may need to cancel your appointment
  • We may need you to sign a consent to treatment form in person
  • Contactless payment available using credit card/Interac Tap

Keeping everyone safe

We have implemented the following protections to help keep you and our clinic staff safe:

  • All RMTs are equipped with PPE (personal protective equipment)
    • Mask and/or face shield
    • Gloves if required/requested
  • Staggered appointment times when possible to reduce overlap and decrease your potential contacts points
  • Enhanced cleaning & sterilization of:
    • treatment rooms
    • massage tables
    • all high-touch surfaces (such as door handles, doors, point of sale, front desk)
  • Therapists will cancel if they exhibit any symptoms of illness or any elevated risk and request that you to do the same